Replacement Rentals
Car in the Shop? Keep Your Life Moving.
After an accident, repairs take about two weeks on average. Enterprise works with an extensive network of insurance providers and body shops to make the rental the easy part.
When You Need It
Built for the Days Your Car Is Away
A replacement rental keeps work, school and everyday errands on schedule while your vehicle is repaired.
The Process
Two Clear Paths
What happens next depends on whether your auto policy includes rental reimbursement coverage.
Contact your insurer
Call your insurance agent or claims department to confirm your options for a rental under your policy.
File your claim
Let your insurer know you need a replacement vehicle from Enterprise.
Confirm the booking
Your insurer will usually book the vehicle or connect you with Enterprise and confirm billing details.
Pick up your rental
Many insurance companies have Enterprise bill them directly, so there is less for you to handle.
Book your rental
Reserve a vehicle at a neighborhood location near you or near your repair shop.
Ask about special rates
Special rates based on your insurance provider are often available, whether or not you have reimbursement coverage.
Arrange a pick-up
Many locations can arrange a scheduled pick-up during regular business hours.
Bring your documents
Bring your driver’s license and payment method, plus your insurance provider and claim details if you are filing one.
Reserve
Find a Replacement Vehicle
Search near your home or your repair shop. Neighborhood locations are usually the most convenient for replacement rentals.
Dealership & Service Vehicles
At the Dealership for Service?
Many dealerships arrange Enterprise rentals for service customers, often scheduled in advance with the service appointment.
Questions
Replacement Rental FAQs
More detail on coverage and billing is available from Enterprise.
Optional products can include damage waiver, supplemental liability protection, personal accident and effects coverage, and roadside assistance protection. Availability, terms and pricing vary by location and are presented before you confirm.
An optional part of many personal auto insurance policies that helps pay for a rental while your vehicle is repaired after a covered claim. Check your policy or ask your insurance agent what it includes.
It depends on your coverage and the claim. If you have rental reimbursement coverage, your policy may pay. If another driver is at fault, their insurer may cover the rental. Many insurance companies have Enterprise bill them directly.
Many Enterprise locations can arrange a scheduled pick-up during regular business hours. Contact your local branch to arrange it.