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Use View / Modify / Cancel with your confirmation number and the name on the reservation. You can also manage upcoming reservations in the Enterprise app, or call reservations at +1 855-266-9289.
Yes, in many cases. Extend through the Enterprise app or contact the branch where you picked up the vehicle. Extensions depend on vehicle availability at that location.
Use Get a Receipt on enterprise.com with the details from your rental agreement. Enterprise Plus members can also find past rentals in their account.
One-way rentals are available between many locations. Select "Return to a different location" when you search. Availability and any one-way fees depend on the route and are shown before you book.
In general, a valid driver’s license and an accepted form of payment in the renter’s name. Age requirements, accepted payment types and any additional identification requirements vary by location and are shown during booking.
Minimum age requirements vary by state and location, and renters under 25 may be subject to a surcharge. Select the renter’s age when you search so the requirements for your location apply.
Many locations accept debit cards, often with additional requirements. Because policies differ by location, review the payment policy for your branch before you book.
An authorization hold is typically placed on your payment method at pick-up. The amount depends on the location and payment type and is released after the rental according to your bank’s timelines.
Optional products can include damage waiver, supplemental liability protection, personal accident and effects coverage, and roadside assistance protection. Availability, terms and pricing vary by location and are presented before you confirm.
An optional part of many personal auto insurance policies that helps pay for a rental while your vehicle is repaired after a covered claim. Check your policy or ask your insurance agent what it includes.
It depends on your coverage and the claim. If you have rental reimbursement coverage, your policy may pay. If another driver is at fault, their insurer may cover the rental. Many insurance companies have Enterprise bill them directly.
Many Enterprise locations can arrange a scheduled pick-up during regular business hours. Contact your local branch to arrange it.
You earn a point for every qualifying rental dollar at participating locations, and redeem points for free rental days with no blackout dates. A free rental day covers the base rate (time and mileage) only.
Points remain active while you complete at least one qualifying rental every three years. They expire 36 months after your last qualifying rental or points earning event.
Enterprise Rent-A-Car locations do not allow a hitch to be attached or towing of any kind. Towing-capable vehicles are available at select Enterprise Truck Rental locations.
Reservations are made by vehicle class. Models shown are examples of the class, described as "or similar." Some classes are offered as a guaranteed model where noted.
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Roadside Assistance
Stuck on the Road?
Call roadside assistance any time, day or night. Have your rental agreement and your location ready.
Contact Us
Talk to the Right Team
Customer service chat is available Monday to Friday, 8:00 AM to 5:00 PM Central, on enterprise.com.
All Contact Options (opens in a new tab)- Car Rental ReservationsEn Español 1-877-416-0000+1 855-266-9289
- Customer Service+1 855-266-9565
- Roadside AssistanceAvailable 24/7+1 800-307-6666
- Enterprise Plus Member Services+1 866-507-6222
- Customers with Disabilities+1 866-225-4284
- Business Rentals1-877-881-5500
- Enterprise Truck Rental1-888-736-8287
- Enterprise Car Sales1-888-227-7253
- Enterprise Fleet Management1-877-233-5338